1* فارغ‌التحصیل دوره دکتری رشته مدیریت دولتی، از دانشکده مدیریت و حسابداری دانشگاه علامه طباطبایی (ره)
2** استاد مدیریت، گروه مدیریت دولتی، دانشکده مدیریت و حسابداری دانشگاه علامه طباطبایی (ره)
چکیده
مفهوم عملکرد در دو دهه گذشته در مرکز تحولات مدیریت دولتی قرار گرفته و به هدف محوری آن تبدیل شده است. ذی‌نفعان، خواستار آگاهی از اطلاعات عملکرد سازمان‌های دولتی و نتایج فعالیت‌های آنها هستند؛ به همین دلیل، این عصر، عصر حکمرانی به وسیله مدیریت عملکرد نام گرفته است. البته هنوز ادبیات دانشگاهی، تفسیری سازگار از معنای عملکرد و نظری روشن درباره مهم‌ترین عناصر مدیریت عملکرد در بخش دولتی عرضه نکرده و اجماعی دراین‌باره وجود ندارد. ابهام و آشفتگی مفهومی در ادبیات مدیریت عملکرد سازمانی و نیز پراکندگی و اختلاف میان مدلهای مختلف، بر خلأ نظری در این حوزه دلالت می‌کند. هدف از این مقاله، طراحی مدلی مفهومی برای سازمان‌های دولتی و غیرانتفاعی است تا از آن به مثابه ابزاری نظری در تحلیل شرایط موجود سازمان و نیل به وضع مطلوب بهره‌برداری گردد. بدین منظور، مدلهای این حوزه با رویکرد کیفی و روش تحلیل مضمونی تجزیه و تحلیل شد. سپس با اتکاء بر سه مضمون محوری به‌دست‌آمده، گونه‌شناسی مدلها عرضه شد که گونه ایدهآل، پشتوانه نظری طراحی مدل مفهومی این تحقیق است. بر اساس مدل مفهومی پیشنهادشده در این مقاله، مدل مطلوب مدیریت عملکرد سازمانی، جامعِ سه عنصر «ابعاد و معیارهای عملکرد»، «پیش‌ران‌های درونی و بیرونی عملکرد» و «فرآیند (مراحل) مدیریت و بهبود عملکرد» است. چنین مدلی باید در هر سازمانی متناسب با اقتضائات آن توسعه یابد.
Organizational Performance Management for Public and Non-Profit Sectors; A Conceptual Model
نویسندگان [English]
Vahid Yavari1؛ Shamsossadat Zahedi2
1Ph.D. Graduate of Public Administration, Faculty of Management and Accounting, Allameh Tabatabai University , Tehran
2Professor of Management, Public Administration Group, Faculty of Management and Accounting, Allameh Tabatabai University, Tehran
چکیده [English]
In recent two decades, the concept of performance has become the core of public management reform and major goal of it. Now performance management is a shared agenda in the public management literature across the globe. Stakeholders want to know about the results and outcomes of public organizations’ activities and their performance information. Thus this era is named the era of governance by performance management. But the academic literature is far from applying a consistent interpretation on performance meaning and issuing an obvious statement about performance management elements in the public sector and there is no consensus in this area. Notwithstanding many debates, performance management remains something of an enigma and is lacking in a coherent meta-analysis. This article by using a qualitative approach and thematic analysis method focuses on organizational performance management models in the public sector and tries to analyze and classify these models and depict themes network in order to reveal patterns embedded in data. Then a typology from different models of performance management in public organizations is formed based on organizing themes and a comprehensive conceptual model is designed. Based on the proposed conceptual model represented in this article, the desired organizational performance management model consists of three dimensions; content (performance dimensions and criteria) context (internal and external performance drivers) and process (performance management and improvement stages). Such a model should be developed in every organization by considering its specific features.
کلیدواژه‌ها [English]
performance management, organizational performance, Thematic analysis, Typology, Conceptual Model, public and nonprofit organizations
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